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Institutional

Without Ordering

After selling

Right of Withdrawal

The Consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty.
The right of withdrawal period is the day the contract was established in contracts regarding the performance of services; In contracts regarding the delivery of goods, it starts on the day the consumer or the third party designated by the consumer receives the goods.
However, the consumer can also exercise his right of withdrawal within the period from the conclusion of the contract to the delivery of the goods. In determining the period of right of withdrawal;

  • For goods that are subject to a single order and delivered separately, the day on which the consumer or a third party designated by the consumer receives the last good,
  • For goods consisting of more than one piece, the day on which the consumer or a third party designated by the consumer receives the last piece,
  • In contracts where regular delivery of goods is made for a certain period of time, the day when the consumer or the third party determined by the consumer receives the first goods is taken as basis. You can make your withdrawal notification via the return and return option on your personal membership page on stepsgiyim.com before the right of withdrawal expires. The carrier specified within the scope of your right of withdrawal is Yurtiçi Kargo, and the details regarding the return are explained in the return and return option on your personal membership page at stepsgiyim.com.

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    The consumer cannot exercise his right of withdrawal in the following contracts:


    1. Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or the provider.
    2. Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
    3. Contracts for the delivery of goods that are perishable or may expire.
    4. From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene.
    5. Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
    6. Contracts regarding books, digital content and computer consumables offered in tangible form, if the protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.
    7. Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
    8. Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and utilization of free time for entertainment or recreation purposes, which must be made on a certain date or period.
    9. Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
    10. Contracts regarding services whose performance begins with the approval of the consumer before the right of withdrawal expires.